At “To Karavi”, we are dedicated to protecting your privacy and safeguarding your personal data. We strive to create an experience that is responsive to our guests' needs by using the information you entrust us with responsibly. “To Karavi” is committed to respecting your privacy and adhering to the principles of applicable Greek and European data protection and privacy laws.
We have provided this Privacy Statement as an explanation of the information we collect, how we use it, and how the use of this information can benefit your experience on our premises and your digital experience on our websites. We wish to help you make informed decisions, so please take a moment to read the sections below.
Collection of Personal Data
“To Karavi” collects personal data about our guests and visitors through different collection channels such as our website and of course onsite at our premises. We endeavor to collect your personal data only with your knowledge and with your permission, if necessary. “Personal Data” are data that identify you as an individual or relate to an identifiable individual. Throughout your experience with us, we collect Personal Data in accordance with law, such as:
Identity Data, e.g. name, surname, passport, visa or other government-issued identification data, tax number
Demographic Data: place and date of birth, gender, nationality, language preference
Contact Data, e.g. home or work postal address, work and personal e-mail address, telephone (Home/ Work/mobile) and fax numbers
Family Data: data about family members and companions, such as names and ages of children
Financial and Travel Data: Credit and debit card number or other payment data, Financial information in limited circumstances, Travel itinerary, tour group or activity data
How we collect Personal Data
“To Karavi”, collects personal information you provide, through multiple communication channels, such as:
Data collection in our premises: We may collect personal data during your stay in our premises by asking you to fill in certain documents/forms in relation to your overall accommodation, check-in, also collect Personal Data when you make a reservation over the phone, communicate with us by email or fax.
Online Services/Website: We collect Personal Data when you communicate with us through our website, Information you provide us when you contact us for help;
Third Parties: We may also collect information about you from third parties (booking engines), as well as from other sources that share your data with us pursuant to legal or contractual obligations. We may also further use and share this information for the same purposes.
Special Categories of Personal Data – Sensitive Personal Data
The notion of “special categories of personal data” or “sensitive personal data” refers to personal information revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership and the processing of genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person’s sex life or sexual orientation. We do not collect sensitive personal data, unless you provide us them as required for participation in certain activities, use of services and special service and amenity requests, along with an explicit consent for every related purpose of processing.
Purpose for collection, processing, and disclosure
“To Karavi” is fully committed to providing you with information on the collection and use of your personal data while visiting our premises, using our websites and services. We ask for your personal data only to the extent that we need it or intend to use it for the following purposes:
providing the services you request, based on our contractual relationship and our legal obligations. We use Personal Data to provide services you request, including:
To facilitate reservations, payment, send administrative information, confirmations or pre-arrival messages and to provide you with other information about the area and the property at which you are scheduled to visit
To complete your reservation and stay, for example, to process your payment, ensure that your room is available and provide you with related customer service
Marketing and communication purposes in relation to our products and services, based on your consent. In this case you may receive tailor made offers & benefits, invitations to events, newsletters and optional participation in surveys, based on your preferences and your interests. In any case, you are entitled to withdraw any time your consent or/and to object to such processing of your personal data, without any negative consequence for you.
“To Karavi” may disclose your information to others:
when we have your prior consent ;
when sharing or disclosing your information is required, in order to offer you products or services (e.g. reservations);
when we must comply with legal or regulatory requirements or obligations, in accordance with applicable law or court order;
In case of emergency such as to safeguard the life, health, or property of an individual.
In all the above cases, we shall endeavor to limit the scope of personal information that is being disclosed to the amount necessary for the performance of the specific function.
As part of our commitment to keep you informed, and upon obtaining your consent, we may mail, e-mail, telephone, text (SMS or MMS) or contact you by any other means to notify you of new “To Karavi” products and services, or upcoming “To Karavi” special offers, events, or other relevant information that may be of interest to you. We always offer you the option to decline any or all of these communications by following the directions included in our e-mails or other communications, or by contacting “To Karavi” directly. We would like to keep all of our guests and visitors informed and equally able to take advantage of the benefits offered by “To Karavi” and its strategic marketing partners.
In case of special categories of personal data – sensitive personal data, as afore-described, we make sure to obtain in advance explicit consent (opt in) before any processing of them.
Cookies can also help us provide you with a personalized on-line experience in the following ways:
they ensure you are provided with the appropriate frames and content
they ensure you obtain all requested information
they help us deliver communications that are relevant and responsive to your interests and location
Cookies of the “To Karavi” website are limited to this website only and are not designed to follow you when traveling on the Internet after leaving the “To Karavi” website. We track the usage of our website in order to better meet your needs and to help make it easier for you to find information in the future.
If you would prefer not to have the benefits of cookies, your Internet browser can be adjusted to treat cookies in different ways. Depending upon the type of browser you are using, you may be able to configure your browser so that:
you are prompted to accept or reject cookies on an individual basis or
you may be able to prevent your browser from accepting any cookies at all.
You should refer to the supplier or manufacturer of your web browser for specific details about cookie security. However, you should also understand that rejecting cookies might affect your ability to perform certain transactions on our websites and our ability to recognize your browser from one visit to the next.
Links to other websites
In order to anticipate your needs, the "To Karavi" website provides links to other websites for your convenience and information. "To Karavi" is not responsible or liable for any content presented by or contained on any independent website, including, but not limited to, any advertising claims or marketing practices. Please note that while "To Karavi" will protect your information on "To Karavi" owned and operated websites, we cannot control and will not be responsible for the privacy policies of third party websites, including websites owned or controlled by operators, third party owners of hotel, resort, interval ownership, or residence properties that may use the name of a "To Karavi" brand, or websites not controlled or authorized by "To Karavi". Third party websites that are accessed through links on our website have separate privacy and data collection practices, and security measures. Please note that the online booking process is managed by a third party through their websites. We have no responsibility or liability for the practices, policies and security measures implemented by third parties on their websites. We encourage you to contact them to ask questions about their privacy practices, policies and security measures before disclosing any personal data. We recommend that you review the privacy policies of linked websites to understand how those websites collect, use and store information.
"To Karavi" does not seek to obtain nor does it wish to receive personal data directly from minors (i.e. under the age of 15) without their parental or legal guardian’s consent; however, we cannot always determine the age of persons who access and use our websites. If a minor (as defined by applicable law) provides us with his/her data without parental or guardian consent, we will not proceed with any data processing, unless the parent or guardian contact us having this information removed.
Under the current privacy protection legislation, you have the following rights:
You may ask to know if your personal data is being collected and to what extent;
You may request a copy thereof;
You may request that this data be corrected or completed if you believe it is incorrect or incomplete;
You may request that your personal data be deleted. In this case, "To Karavi" will delete them unless it decides to retain them for one of the legitimate reasons under which it is entitled to refuse;
You may object to any of the processing purposes or you may request that their processing be limited;
In these cases, "To Karavi" will respond in writing within 30 days of receipt and identification of the request.
In addition, in the event of exercising one or more of the above-mentioned rights of correction, deletion and restriction of your data, these requests shall also be forwarded to any third-party recipient to whom the personal information may have been disclosed in the scope of pursuance of the afore-mentioned processing purposes.
Retention Period of Personal Data
Your personal data are retained for a predetermined and limited period depending on the purpose of processing, after the end of which, these personal data are being deleted from our files unless another retention period is required or permitted by applicable law.
Updates to the Privacy Statement
"To Karavi" may amend this Privacy Statement from time to time in order to meet changes in the regulatory environment, business needs, or to satisfy the needs of our guests, properties, strategic marketing partners, and service providers. Updated versions will be posted to our website and date stamped so that you are always aware of when the Privacy Statement was last updated.